Real, active features designed to help keep riders, senders and drivers safer — not guarantees, but genuine tools you can use on every trip.
Know who you're riding with
Driver & vehicle verificationEvery driver and vehicle is identified before they can accept trips.
Ratings you can seeDriver ratings come from real, past trips.
Stay connected, stay verified
OTP trip verificationA one-time code confirms you're entering the right vehicle.
Live trip sharingShare your live location and trip status with someone you trust.
Safety alertsGet notified of unusual trip activity, like unexpected stops or route changes.
Emergency contactsReach a trusted contact quickly if something feels wrong.
In-app chatMessage your driver without sharing your phone number.
Rate, report, and get support
Two-way ratingsRiders and drivers rate each other after every trip.
Report an issueFlag a problem trip directly from the app.
Support when you need itReach our support team from the app or our help centre.
An important limitation. These features are designed to help reduce risk and respond faster when something goes wrong — they don't guarantee an incident-free trip. Always trust your judgement, and use the in-app emergency tools if you ever feel unsafe.
