These terms govern access to deliQuode’s ride, parcel delivery, driver and related services. Please read them before creating an account or making a booking.
Effective and last updated: 27 August 2026
These Terms & Conditions (Terms) are a legal agreement between you and deliQuode covering your access to our websites, customer and driver applications, support channels, ride, parcel delivery, payment, wallet, loyalty, referral, safety and related features (together, the Services). By creating an account, accepting a driver request, making or receiving a booking, or otherwise using the Services, you agree to these Terms and our Privacy Policy.
A confirmed booking also includes the service category, locations, price or pricing method, cancellation terms, parcel details and other conditions displayed in the app at confirmation. If a separate written agreement applies to a business customer or driver, that agreement controls only where it expressly conflicts with these Terms.
deliQuode operates a technology platform that helps customers request transport or delivery services from available drivers. Unless the booking screen or a separate agreement expressly states that deliQuode itself is the transport or delivery provider, the driver supplies that service as an independent provider. We provide dispatch, booking, tracking, communication, payment and support tools, but we do not guarantee that a driver or a particular vehicle category will always be available.
Services, operating zones, vehicle categories and features may vary by location and time. We may use third-party maps, payment, identity, messaging and other providers. Their services may be subject to additional terms that will be shown or linked where relevant.
An account holder may request a ride for another person or enter a parcel recipient's details only with authority to do so. The account holder remains responsible for the booking, charges and ensuring that the passenger or recipient knows the relevant safety, service and privacy information. A minor may not hold an account; any lawful journey involving a minor must be arranged and appropriately supervised by a responsible adult.
A request is not accepted until a driver confirms it or the app otherwise confirms a match. You must check pickup, stops, destination, time, service type, passenger count, accessibility needs, parcel details and contact information before confirming. Tell the driver only information reasonably needed to perform the service.
A scheduled request reserves a request time, not necessarily a particular driver or an exact pickup time, unless the app expressly says otherwise. Traffic, weather, demand, road closures, safety concerns, breakdowns and other events may cause delay or prevent fulfilment. We will try to notify you and arrange an alternative where reasonably possible, but you should allow sufficient time for time-sensitive journeys or deliveries.
The app may display an estimate based on the information available at the time, including distance, estimated duration, vehicle or parcel category, zone, demand and configured pricing. Unless expressly shown as a fixed fare, the final amount may change because of the actual route or duration, waiting time, added stops, tolls, demand, corrections to parcel weight or category, cancellation, failed delivery, return travel, damage or cleaning, taxes, tips and other charges disclosed before they are incurred or permitted by law.
You must not ask a driver to take an unlawful or materially different trip outside the platform to avoid charges. If a fare appears incorrect, contact support promptly with the booking reference. We may correct an obvious pricing or calculation error and provide an updated receipt.
Payment providers handle their own systems and may require additional verification. A chargeback does not remove your obligation to pay a valid charge. Any taxes you are legally responsible for remain your responsibility.
You may cancel through the app. A cancellation fee may apply after a driver accepts, begins travelling or waits beyond the included period. The amount or method is shown in the app or support policy and may reflect time, distance and costs already incurred. No fee should apply where the cancellation is caused by our material error, a driver's misconduct, a genuine safety issue, or another circumstance in which charging would be unlawful.
For parcels, the sender must remain available until collection and ensure that the recipient is available at the agreed location. If delivery cannot be completed, we may contact the parties, wait, reattempt, hold or return the parcel as reasonably appropriate. Waiting, re-delivery, storage, cancellation or return charges may apply where disclosed. The sender remains responsible for a lawful parcel and for reasonable return arrangements.
Refunds are assessed against the booking record, service status, payment evidence and applicable cancellation or refund rules. Submit a request promptly with the booking reference and relevant evidence. Approved refunds are normally returned to the original method or account wallet and may take additional processing time at the payment provider. Tips voluntarily paid after completion are generally non-refundable unless charged in error. Nothing in this section limits a remedy that cannot lawfully be excluded.
The sender is responsible for the parcel and must:
You must not send:
We or a driver may request reasonable information about a parcel and may refuse, cancel, isolate or report a parcel reasonably suspected to be unsafe or unlawful. We do not assume ownership of a parcel. Pickup or delivery may be confirmed by OTP, signature, photograph, location or another method. Do not disclose a delivery OTP before the parcel is received. Any declared value is for claims assessment and does not by itself create insurance or a promise to reimburse that amount.
To access driver features and accept requests, you must:
Unless a separate written agreement says otherwise, a driver chooses when to go online and whether to accept a request and provides transport or delivery as an independent service provider, not as our employee or agent. A driver cannot bind deliQuode, make promises on our behalf or subcontract an account. Drivers are responsible for their operating costs and taxes except to the extent a written agreement or applicable law states otherwise. This description does not override rights or status imposed by law.
deliQuode safety tools supplement, but do not replace, personal judgment or public emergency services. If there is immediate danger, move to a safe place where possible and contact Ghana's appropriate emergency service before or alongside reporting through the app. Network coverage, device settings and third-party systems can delay alerts or location sharing, so we cannot guarantee an alert will always transmit or receive an immediate response.
You must not:
Reviews and ratings must be honest, relevant and respectful. Content you submit must be yours to share and must not expose unnecessary personal information, infringe rights, mislead, defame or contain unlawful or abusive material. You retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt and display it only as needed to operate, secure, promote and improve the Services. This licence ends when the content is deleted, except for backups, anonymised uses and material we must retain for a dispute or legal duty.
We may remove content, adjust a rating affected by fraud or a service error, and provide account notices through the app, SMS, push notification, email or phone. Electronic notices satisfy any writing requirement to the extent permitted by Ghana's Electronic Transactions Act, 2008 (Act 772). You are responsible for maintaining current contact details.
The Services, software, design, databases, branding and content supplied by us or our licensors are protected by intellectual-property law. Subject to these Terms, we give you a personal, limited, revocable, non-exclusive and non-transferable right to use the Services for their intended purpose. No other right is granted. Feedback may be used without restriction or payment, but we will not publicly identify you as its source without permission.
Our Privacy Policy explains how we collect, use, disclose and retain personal information and how to exercise privacy rights. You must use personal information obtained through the Services only for the relevant booking or another purpose required by law, protect it from unauthorised use, and delete it when no longer needed.
We provide the platform with reasonable care and skill. However, road travel and parcel handling involve risks, and availability, pickup time, route, duration, fare estimates, map information, driver or customer conduct, mobile networks and third-party services cannot be guaranteed. To the extent permitted by law, the Services are otherwise provided as available, without implied promises beyond those that cannot lawfully be excluded.
We are not responsible for delay or failure caused by events beyond reasonable control, including extreme weather, flood, fire, epidemic, civil disorder, road closure, government action, power or network failure, platform-wide provider outage or other force-majeure event. This does not excuse payment for a service already properly supplied.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of a duty that law does not permit us to exclude, or a consumer remedy that cannot lawfully be restricted.
Subject to that rule, each party is responsible for direct loss that was reasonably foreseeable and caused by its breach of these Terms. We are not responsible for indirect or consequential loss, loss of profit, opportunity, goodwill or data, or loss caused by inaccurate booking information, prohibited conduct, inadequate parcel packing, an undisclosed valuable item, or another person's independent act, except where applicable law makes us responsible. Any parcel remedy may take account of evidence of actual value, depreciation, packaging, declared contents, available insurance and any lawful service-specific limit disclosed before booking.
Inspect a parcel promptly and report loss, damage, an incorrect fare, unauthorised payment or another service issue as soon as reasonably possible. Give us the booking reference, photographs, receipts and other relevant evidence and preserve the parcel and packaging while a claim is reviewed. A reporting deadline does not remove a right where that would be unlawful, but delay may make investigation or recovery impossible.
If you use the Services for business or as a driver, you will be responsible for reasonable losses, claims and costs caused by your unlawful conduct, material breach, tax or licensing failure, infringement of another person's rights, or prohibited parcel, except to the extent the loss was caused by us.
You may stop using the Services and request account closure, subject to outstanding bookings, balances, claims and legal retention duties. We may warn, restrict, suspend or close an account, cancel a booking, hold a payout or remove content where reasonably necessary to address safety, fraud, illegality, repeated poor service, unpaid charges, invalid documents, material breach, regulatory direction or risk to the Services or another person. For urgent safety or fraud issues, action may be immediate. Otherwise, we will ordinarily explain the reason and offer a reasonable review channel.
Terms that by nature should continue—including payment obligations, intellectual property, privacy, claims, liability and dispute provisions—survive closure.
We may change features, service areas, prices and these Terms to reflect operational, safety, legal or technical developments. The booking screen will show current transaction-specific charges before confirmation. For a material change to these Terms, we will post the revised version and provide reasonable advance notice through the app, website, email, SMS or push notification unless an urgent legal or safety change requires faster action. Continued use after the effective date means you accept the revised Terms; if you do not agree, stop using the Services and close your account.
These Terms and non-contractual disputes relating to the Services are governed by the laws of the Republic of Ghana. Before filing a claim, please contact us with the booking reference and a clear description of the issue so both sides can try in good faith to resolve it within 30 days. If it is not resolved, the courts of competent jurisdiction in Ghana may determine the dispute. This does not prevent either party from seeking urgent relief or using a regulator, statutory complaints process or another remedy that cannot lawfully be restricted.
Questions, notices and complaints may be sent to exquode@gmail.com with the relevant booking or account reference. You may also call +233551485962. Our contact address is Adenta Accra.
